Frequently asked questions
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This electric eye massager pen is a compact vibration tool designed for targeted massage around the eyes, face, and neck. The pen-shaped format fits comfortably in the hand and features a metal massage head with multiple small nodes that deliver gentle micro-vibrations to the skin.
Powered by a single AA battery, it operates without cords or charging cables, making it a convenient addition to morning and evening skincare routines. The device is suitable for use with eye creams, serums, and facial oils to support product distribution across the skin surface.
Eye massage devices have become a consistent category in the Australian beauty market as consumers seek affordable tools to complement their skincare routines. Unlike complex multi-function devices, this pen offers a simplified approach with straightforward vibration and a portable format that removes the barrier of charging cables and apps.
The metal massage head provides a naturally cool touch that many users find refreshing during morning application. It is a practical everyday solution for those who spend extended hours on screens and want a quick, accessible massage ritual without investing in premium equipment.
| Material | ABS body with metal massage head |
| Weight | Approximately 65 grams |
| Power | 1 x AA battery (not included) |
| Operation | Twist switch (ON / OFF / OPEN) |
| Use Areas | Eyes, face, neck |
| Care | Wipe the massage head with a soft cloth after each use; do not submerge in water |
Please allow slight colour variation due to lighting and screen differences. Manual measurement may result in minor size deviation. The device is intended for external skincare use only. Do not use on broken, irritated, or inflamed skin. Remove the battery if the device will not be used for an extended period. Keep away from water and moisture. This product is not a medical device and is not intended to diagnose, treat, or cure any condition.
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind.
Delivery is approximately 5-12 business days (excluding weekends and public holidays).
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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