Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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Head Massager: This safe and durable comb is designed for long-term use, perfect for head massage and relaxation. Its smooth surface ensures no scalp damage, while wide teeth make it easy to comb straight or curly hair, whether short or long.
Facial Massage Tool: Handcrafted from natural materials, this tool features an elegant design with round, smooth teeth that can massage various areas including the neck and head.
Massage Claw Tool: With a smooth texture and easy-grip handle, this tool is also an ideal gift for women. Resistant to wear, deformation, and breakage, it helps stimulate the head and relieve headaches, making it highly practical.
Self-Massage Tool: Boasting a sleek appearance and meticulously crafted details, this comb is both durable and functional, suitable for everyday use.
Ideal for those seeking gentle scalp care and relaxation, this versatile massage tool set combines quality materials with ergonomic design to deliver a soothing experience for all hair types and massage needs.
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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