Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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This 5-in-1 electric facial cleansing brush is a versatile home skincare tool designed to deep clean pores, exfoliate dead skin, and massage the face for a refreshed complexion. Featuring five interchangeable heads and a two-speed setting, it offers a customised cleansing experience suitable for various skin types and needs.
This device combines multiple skincare functions into one affordable and easy-to-use tool. Its compact, battery-operated design makes it a practical choice for travel or for those who prefer not to deal with charging. The variety of heads ensures it can adapt to different skincare steps, from gentle cleansing to invigorating massage, offering a comprehensive at-home facial experience.
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery is approximately 5-12 business days (excluding weekends and public holidays).
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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