Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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The exfoliating body scrubber is made of 100% Viscose Fiber, that materiel surface can effortlessly scrub off dead skin, reduces keratin build-up and plugged hair follicles.
One size fits All. Wears them easily on your hand for exfoliating control.
The shower mitt can exfoliate keratosis pilaris, prevents ingrown hairs and improves circulation to Promotes your skin feeling silky smooth and soft.
Recommend use 2-4 times per month. Replace the exfoliating glove every 3 months.
Do not use on broken, infected, damaged or irritated skin. Not recommended for facial use. Not recommended for kids.
Hand wash only. Air dry only. Do not bleach or fabric softener.
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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