Frequently asked questions
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ABOUT:
Andiroba (Carapa guaianensis) is a native tree from the Amazon region, from the Meliaceae family, and it can reach up to 30 meters in height. It has a strong odour, and it is visually similar to the chestnut tree. Its seeds are washed ashore on the river banks of the Amazonian Rainforest and are collected by locals and beneficiated to become a valuable active ingredient for cosmetics.
The Andiroba oil, extracted from the fruit seed, is largely composed of palmitic, oleic, linoleic and stearic acids, which reflects in high moisturising activity, dermal renovation and healing properties. In addition, the Andiroba oil is popularly used as a massage oil to relieve bruises, arthritis and rheumatism and is known as a powerfully natural, odourless repellent against insects.
RECOMMENDED FOR: Sensitive and acne-prone skin.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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