Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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[Safe Material] Latex-free, BPA-free, phthalate-free eye coolers made of high-quality, eco-friendly PVC, pressure-tested, with a strong, leak-proof seal. Control the cooling time according to the desired effect. If it takes too long, it will freeze and harden, preventing the desired effect. [Application and Effectiveness] Hot and cold gel eye masks can reduce eye swelling, puffiness, and muscle pain, relieve stress, improve sleep, and enhance eye care. The open decompression design is suitable for use at work, for your eyes, and at bedtime. [Warm Compress Method] Heat the eye mask in the microwave for 10 seconds (medium to low setting). You can extend the heating time, but do not set it for 1 to 2 minutes at a time. Due to varying microwave power, the heating time can be adjusted accordingly, but the heating time should not be excessive to avoid damaging the product. [Reusable] The cooling eye mask is filled with polymer gel, which offers good thermal insulation, high fluidity, and is soft and skin-friendly. The ultra-soft plush fabric is safe, colorfast, and comfortable. [2 Cold Compress Methods] (1) Place the cooling gel eye mask in a cooler for 30-60 minutes, remove it, rub it with your hands, and place it in a bag once it reaches a comfortable temperature. (2) Place the cooling gel eye mask in a cooler for 15-30 minutes, remove it, rub it with your hands until it reaches a comfortable temperature, and then place it in a bag for use. 2 Eye Masks Details - Dimensions H x W: approx. 10 x 21 cm - Material: gel, plastic (PVC), polyester fiber. The ice gel eye mask relieves eye problems. The gel beads retain temperature well and are very fluid. The adjustable elastic straps easily adapt to different head sizes and can be used in other locations. The soft fabric is very gentle and provides a comfortable experience. Free yourself from tension.
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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