Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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This dual-head facial roller and Gua Sha set is a versatile addition to any skincare routine, designed for everyday use in Australian homes. Crafted from durable resin with a smooth finish, it offers a relaxing and cool sensation during application, making it ideal for incorporating into your morning or evening self-care ritual.
The Resin Facial Roller and Gua Sha set is engineered to provide a professional-style massage experience in the comfort of your own home. The resin material retains a natural coolness that feels refreshing on the face, especially when used in combination with your favorite Australian-made serums or facial oils. The ergonomic handle of the roller ensures a steady grip while moving across the forehead, temples, and neck.
This set is suitable for adults looking to enhance their skincare application and maintain a refreshed appearance. Its robust construction makes it a practical choice for long-term use, while its sleek aesthetic fits perfectly on any vanity or bathroom shelf. It is intended to be used gently in accordance with standard beauty tool guidelines.
This item is intended for use under adult supervision. Always keep the product and its packaging away from young children. Use gentle pressure when applying the tools to the face and neck to avoid skin irritation. Inspect the product regularly and stop using it if any damage or cracks are found.
Customers are responsible for ensuring this product is used in accordance with relevant safety guidelines in Australia.
Products received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with local consumer laws. We are committed to ensuring all products meet the standards of quality and reliability expected by our customers.
Please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery is approximately 5-10 business days (excluding weekends and public holidays).
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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