Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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Mt have for bathing: Super big pack 4 colors on Satisfying your more choices and saving more. Comfortable weight 2.1OZ(60g) and good size dimater 4.7inch(12cm) for each loofah
Material Upgrade : Highest grade sponge mesh durable with excellent processing . Easy storage, Easy dry and No fading
Richer Lather and Easy foam: These durable fluffy shower luffas are perfectly designed in suitable size and weight to make richer lathers and longer time e
Skin-Friendly: Make your skin smooth and comfortable after e with mildly fluffy mesh together with rich foam . Easily washing For sensitive skin
Why Choose : More Colors, More Funs , Better price---Make you and your family enjoy bathing
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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