Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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【Cute Headbands Wrist Bands】You will get 2 cute makeup headband in the shape of Cat's ears and 4 wrist bands to wash face. Including two different colors, khaki and beige, they look very cute, and are comfortable to wear and helpful for fixing hair, elasticity and stretchable headband for washing face, perfect for your daily skincare routine, spa days, and makeup application. You can also share them with your family or friends.
【Soft Material】Our headband for washing face and spa wristbands is made of great flannel, which is soft, reliable and can provide excellent touch and moisture absorption. soft skincare headband comfortable, durable, easy to clean, and reusable is very comfortable to let you'll want to wear them all day long!
【Creative Design】Our headband with cat's ears at the top, which will keep your hair neat and tidy and at the same time make you look extremely sweet and adorable, a necessary hair accessory for girls and women with long or medium long hair. These headbands is of good elasticity, can be stretched to 12 inch, easily to fit your head size, perfect for kids' and adults' use.
【Perfect Water Absorption】Ours makeup headband can prevent water from diffusing into your hair and keep it dry, and makeup wristband can prevent water from spreading to your arms. They are very flexible, so they're suitable for most people's head and wrist sizes.
【Wide Usage】This spa headband is a great accessory for spa, sports, yoga, running, face wash, shower and makeup, and it also convenient for your work, reading and other occasions. Also can be given as a gift to women, friends, mother, daughter, sister, wife, girlfriend or yourself, every girl will use it for makeup and skin care.
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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