Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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DUAL-SIDED DESIGN: Features soft silicone bristles on one side for gentle cleansing and firmer nodules on the other side for deep exfoliation and massage
FOOD-GRADE SILICONE: Made with high-quality, durable silicone material that's safe for skin contact and maintains excellent hygiene standards
ERGONOMIC HANDLE: Comfortable grip design with hanging loop makes it easy to hold while showering and convenient to store between es
VERSATILE E: Perfect for all skin types, can be ed with your favorite body wash or soap for effective cleansing and exfoliation
EASY MAINTENANCE: Quick-drying design prevents water accumulation, while the durable silicone material is long-lasting and simple to clean
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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