Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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【High-grade Material Skincare Headbands】This headband is mainly made of sponge lining and terry fabric surface, touch like a towel. It is soft and comfortable, has strong absorption. It can prevent your hair from getting wet when washing face.
【Great Design Hair Accessories】Wearing a pretty headband to lighten your mood when you're washing face! The appropriate width and thickness organic material sponge design can modify your face shape, good elasticity makes it perfect to fit your head, you'll have a better experience by wearing this spa headband.
【Hair Band For Multiple Occasions】The spa headband provide maximum comfort during your skincare, makeup routine, this hair band is also practical when taking a shower, applying a facial mask and spa, it can absorb sweat when exercising, working out, doing yoga. You can use it as a cute hair accessories for shopping, dating and more, adds a stylish sparkle to your outfit, you will not feel uncomfortable for even wearing all day.
【Fit Most Womens' Headband】This hair band measures 13 inches around, has a weight of 52g.It is a flexible and elastic headband to fit most people, the inside is covered with non-slip cloth, not easy to slip off. It's durable, everyone raved about it!
【Quality Service】If you have any questions or queries, please feel free to contact us, we are always committed to creating the best products for our customers.
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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