Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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The Multi-functional Nano Bubble Facial Cleanser (Model SX118) empowers skincare with technology, integrating cleaning and care to deliver an immersive beauty experience for you.
Battery Capacity: 300mAh, providing stable battery life to meet daily skincare needs;
Input Voltage: 5V, ensuring safe, low-energy consumption for convenient charging;
Suction Heads Included: 6 suction heads in total (3 soft suction heads + 3 hard suction heads), suitable for different skin types and cleansing scenarios;
Function Modes: 4 modes (HEAT/DRY/OXY/NEUTRAL), allowing on-demand switching for precise skincare.
Dual-Zone Water Storage Design: A transparent tank separates "cleansing water" and "non-cleansing water" to prevent cross-contamination, ensuring more efficient cleansing;
6 Free Cleansing Suction Heads: A combination of soft and hard suction heads gently tackles T-zone oil and blackheads, providing deep pore cleansing while caring for delicate skin.
Whether for daily at-home skincare, business travel, or salon-level care, with its compact design and powerful functionality, it becomes your "personal mobile beauty salon"from deep cleansing to nourishing care, all in one step, helping your skin regain radiance and brightness.
From specifications to design, from functionality to experience, this facial cleanser embodies the concept of "efficient skincare" through meticulous details, making it the ideal choice to embark on your refined skincare journey.
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days;
For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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