Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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Product Features:
Unique Travel Essential for Women: Toiletries and makeup can be separated and stored, meeting different carrying needs.
Easy to Carry Airplane Travel Essentials: It won't take up much space in your suitcase. The suitcase strap fastens to your luggage, freeing up more packing space.
Full Size Travel Toiletry Bag: Sized 12.5 in x 9 in x 4.2 in. Elastic straps keep bottles upright to prevent leaks or spillage. Double zippers allow quick access to travel-size toiletries.
High-Quality Travel Makeup Bag: The outer material is waterproof polyester peach-skin fabric, easily cleaned with a wipe. The gold zipper works smoothly. The 360° hook saves counter space.
Perfect Birthday Gift for Women: An awesome travel bag for women who like to organise their travel essentials by category.
Returns, Refunds Replacements
If you receive a product that is defective, damaged, or not as described at the time of delivery, you may be eligible for a return, refund, or replacement under the Australian Consumer Law (ACL). We are committed to ensuring all our products meet the quality and reliability standards our customers expect. However, please note that we do not accept returns or refunds for change of mind. We encourage you to consider your purchase carefully to make sure it meets your needs and expectations.
Delivery Time
Please note that we cannot guarantee a specific arrival date. Delivery typically takes 5–10 days (excluding weekends and public holidays).
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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