Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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【Capacity】: These airless pump jars is not only use at home but also ideal for travel, lightweight and portable. Four capacities are available: 15ml, 30m, 50ml and 100ml. The 50 ml bottles is light in weight and it is ideal for you to carry around in your bags or suitcases when you go on a business trip.
[Applications]: You can easily fill and refill empty airless pump jars with your products such as creams, lotions, moisturizers, skin care products, liquid soaps and DIY cosmetic products
【Airless Pump Bottle】: The vacuum pressure pump is designed to effectively isolate harmful air and other impurities, it can maximize the preservation of your skin care products, keep it clean and neat. The vacuum container with pump adopts white double layer inner wall, which can isolate sunlight, so that your skin care products can be effective for a long time.
【Wide Use】: It is suitable for filling lotion, face cream, hand cream, shampoo and other toiletries, but not for liquids. It can be used for multiple times after being cleaned again.
【Note】: When using, fill the top of the tank with the product first, and then press it several times to remove excess air. It is easy to use, clean and sanitary.
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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