Frequently asked questions
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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Product Features:
Multi-functional home facial beauty device for a sculpted V-shaped face
Upgraded 4 massage heads: Simulate professional manual lifting techniques with precise contouring to fit your facial structure. Multi-angle lifting along the jawline helps eliminate sagging and excess tissue, creating defined V-shaped facial contours.
Multi-mode and adjustable intensity settings: Three core technologies power six massage functions (contour tightening, V-shape sculpting, low-frequency magnetic therapy, anti-swelling and sterilization, acne clearing and beautifying, skin refining and softening). With 9 adjustable intensity levels, it suits various skin types and skincare needs.
42°C constant-temperature magnetic heat therapy: Consistent warm compress technology accelerates facial blood circulation, helps burn facial fat and dissolve fat deposits. Combined with light therapy, it effectively reduces edema and facial sagging.
Strap-free self-returning design: Built-in self-returning feature ensures a secure, snug fit against the face without the need for additional straps. Convenient and easy to use — perfect for home skincare or even while watching TV.
Smart timed skincare feature: Built-in 15-minute auto shut-off function scientifically controls the duration for each treatment mode. Switching modes does not reset the timer, preventing over-treatment and skin damage, offering you peace of mind during use.
Returns, Refunds and Replacements
Products received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with local consumer laws. We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. Please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Delivery is approximately 5-10 business days (excluding weekends and public holidays).
At ILLUSION CO, all orders are processed within 2 business days and shipped worldwide. Standard delivery typically takes 7 to 15 business days, with shipping rates calculated at checkout and free standard shipping available on orders over AUD 140. Once your order is dispatched, you will receive tracking details via email. We offer a 14 day return policy from the date you receive your item. Products must be unused, unworn, with tags and in original packaging, and returns must be approved before being sent back. Approved refunds are issued to your original payment method within 10 business days. For any shipping or return enquiries, please contact us at info@illusionco.com.au
Shipping is calculated based on your location and th items in your order. You will always know the shipping price before you purchase.
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